Privacy Policy

Last Updated: September 11, 2026

At Pakcartify, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our store and provide our services.

By accessing or using the Pakcartify website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Contact Information

This may include:

Full name
Phone number
Email address
Billing address
Shipping/delivery address
Other information you provide when placing an order

Order and Transaction Information

We may collect information related to your purchases, including:

Products you view, add to cart, or purchase
Order history
Returns, exchanges, or cancellations
Payment method
Transaction details
Payment confirmation

Account Information

If you create an account, we may collect:

Username
Password
Account preferences
Account settings

Communications

When you contact us through email, phone, social media, WhatsApp, customer support, or other channels, we may retain the information you provide so that we can respond to your inquiry and assist you.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Website activity
Other technical identifiers

Cookies and Similar Technologies

We may use cookies and similar technologies to help operate our website, remember your preferences, understand how visitors use our website, improve our services, and support marketing activities.

2. How We Collect Your Information

We may obtain personal information from the following sources:

Directly from you, such as when you place an order, create an account, contact us, or subscribe to communications.
Automatically through our website, including through cookies and similar technologies.
From Shopify and our service providers, where necessary to provide our services.
From payment providers, delivery companies, business partners, and other third parties, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Delivering Orders

We use your information to:

Process and confirm your orders
Process payments
Arrange delivery and shipping
Contact you regarding your order
Handle returns, refunds, and exchanges
Provide customer support

Improving Our Store

We may use information about how customers interact with our website to improve our products, website, services, and overall shopping experience.

Marketing and Promotions

Where permitted by applicable law, we may use your information to send promotional communications, special offers, product updates, and other marketing messages through email, SMS, WhatsApp, or other communication channels.

You may unsubscribe from promotional communications at any time where an unsubscribe option is provided.

Security and Fraud Prevention

We may use personal information to:

Verify orders and accounts
Prevent fraudulent or suspicious transactions
Detect misuse of our website
Protect our customers, business, and services
Investigate potentially illegal or unauthorized activity

Customer Communication

We may use your contact information to communicate with you about your orders, inquiries, account, services, policies, or other matters related to your relationship with Pakcartify.

Legal and Regulatory Requirements

We may use or disclose information when necessary to comply with applicable laws, legal proceedings, government requests, court orders, or to protect our legal rights.

4. How We Share Your Information

We do not share your personal information with third parties except where reasonably necessary to operate our business, provide our services, fulfill your orders, or comply with legal obligations.

Your information may be shared with:

Shopify

Our online store is powered by Shopify. Shopify may process personal information to provide, maintain, secure, and improve its services and the services provided through our store.

Payment Providers

Payment information may be processed by third-party payment providers to securely process your transactions.

Delivery and Courier Companies

We may provide necessary information, such as your name, phone number, and delivery address, to courier and logistics companies so that your order can be delivered.

Service Providers

We may work with third-party providers for services such as:

Website and IT services
Payment processing
Order fulfillment
Shipping
Customer support
Data analytics
Marketing
Cloud storage

These service providers may only use information as necessary to perform the services they provide to us, subject to their applicable policies and legal obligations.

Legal and Business Purposes

We may disclose information when required by law, legal process, government authorities, or when necessary to protect Pakcartify, our customers, or others.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

5. Shopify and Third-Party Services

Pakcartify uses Shopify to operate its online store. Information submitted through our website may be processed by Shopify and other service providers involved in operating the store.

Shopify may process information according to its own privacy policies and applicable laws.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy and Shopify's privacy resources.

6. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, advertisements, or other online services.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. Pakcartify is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

7. Children's Privacy

Our Services are not specifically intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

8. Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute or complete security of your information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and fulfilling your orders
Providing customer support
Maintaining your account
Improving our services
Preventing fraud
Resolving disputes
Complying with legal, tax, accounting, or regulatory requirements
Enforcing our policies and agreements

The specific retention period may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Right to Access: You may request information about the personal information we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete information.
Right to Deletion: You may request deletion of your personal information, subject to applicable legal exceptions.
Right to Data Portability: Where applicable, you may request a copy of certain personal information in a usable format.
Right to Withdraw Marketing Consent: You may opt out of promotional emails or other marketing communications at any time.

To exercise an applicable privacy right, please contact using the details provided below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you have agreed to receive promotional communications from us, we may contact you about:

New products
Special offers
Discounts
Promotions
Store updates
Other marketing information

You can unsubscribe from promotional emails by using the unsubscribe link included in the relevant email.

Please note that even if you opt out of marketing communications, we may still contact you regarding essential matters such as order confirmations, delivery updates, refunds, account issues, or other transactional communications.

12. International Data Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process or store information outside your country.

Where required by applicable law, appropriate safeguards may be used when transferring personal information internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.